Leave and Disability Consultant
Job Summary
Serving as a strategic partner to various teams, the full-time remote Leave and Disability Consultant will manage operational process documentation, oversee claim communications, and drive business process improvements within Leave and Disability claim operations.
Key responsibilities:
- Create and update Standard Operating Procedures (SOPs), job aids, and operational guides to align with regulatory requirements
- Partner with cross-functional teams to develop and maintain claimant-facing communications that meet compliance standards
- Evaluate operational processes to identify opportunities for simplification, standardization, and automation
Required qualifications:
- High School Diploma or GED
- 4+ years of experience in Leave & Disability claim management, with knowledge of FMLA, ADA, and related programs
- Experience developing operational documentation and supporting system implementations
- Strong understanding of leave and disability operational workflows and regulatory considerations
- Proven ability to influence across multiple stakeholder groups
Complete Job Description
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