Leave Support Specialist

Job Summary

Supporting the Leave of Absence and Accommodation programs, the full-time Leave Support Specialist will manage claims eligibility, provide guidance on policies, and facilitate leave-related transactions in a remote environment.

Key responsibilities

• Review new leave of absence claims for eligibility and manage case documentation
• Track, investigate, and close cases within the case management tool while adhering to service-level agreements
• Provide input and guidance to employees and managers on leave policies and procedures

Required qualifications

• High school diploma or equivalent with three years of administrative or customer service experience, including one year with Leave of Absence programs; or
• Associate's degree in human resources, business administration, or related field with two years of relevant experience; or
• Bachelor's degree in human resources, business administration, or related field with one year of relevant experience
• Familiarity with HR policies and procedures
• Proficiency with MS Office and experience with case management tools preferred