Legal Intake Specialist
Job Summary
Empathetic and motivated, the full-time Legal Intake Specialist will serve as the first point of contact for individuals seeking legal assistance after an injury, responding to inquiries and guiding potential clients through their legal journey in a remote environment.
Key Responsibilities
- Respond to incoming inquiries via phone, web forms, and chat, providing rapid support to individuals seeking legal help
- Conduct concise discovery calls to gather essential case details and assess case fit for partner legal teams
- Document caller information and case details in Salesforce, ensuring data accuracy and managing follow-ups for pending leads
Required Qualifications
- Strong English communication skills (C1 level), both verbal and written
- Fully bilingual, fluent in both English and Spanish
- At least 1 year of experience in a high-volume call center or customer service environment
- Sales-minded approach with the ability to educate callers and guide them toward action
- Tech-savvy, comfortable typing 45+ WPM while navigating multiple software platforms
Complete Job Description
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