Legal Operations Analyst
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Job Summary
Working remotely in a full-time capacity, the Legal Operations Analyst will manage incoming requests in case management systems, analyze legal processes for efficiency, and build reports to enhance operational performance.
Key responsibilities
- Participate in case coverage rotation, resolving incoming cases accurately and on time across various legal processes
- Document and analyze current processes to identify inefficiencies and recommend improvements
- Build and maintain reports and dashboards to provide visibility into operational performance and quality
Required qualifications
- 3-5 years of experience in operations and/or technology services roles
- Strong self-management skills with the ability to work independently in a globally distributed team
- Proficiency in Salesforce (Sales Cloud and Service Cloud), Microsoft Office, and/or Google Suite
- Ability to map, document, and analyze business processes
- Degree or equivalent relevant experience
Complete Job Description
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