Legal Services Customer Service Rep

Job Summary

To support litigation efforts, the part-time Legal Services Customer Service Representative will manage client communications, oversee case assignments, and ensure timely completion of reviewer reports in a remote work environment.

Key responsibilities

• Engage with clients to provide updates and gather necessary information for case processing
• Intake and verify new cases, ensuring all documentation meets client requirements
• Assign and schedule cases to physicians based on specific guidelines and client needs

Required qualifications

• Preferred Associate's Degree or equivalent experience in a healthcare or insurance setting
• Experience in customer service and familiarity with legal processes
• Ability to handle sensitive information with discretion and professionalism
• Strong organizational skills and attention to detail in managing case workflows
• Proficient in computer literacy and typing skills