Letter Operations Program Manager
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Job Summary
To drive the modernization and scalability of letter generation capabilities, the full-time salaried Letter Operations Program Manager will manage compliance oversight, client-facing support, and cross-client prioritization while collaborating with Operations, Technology, Compliance, and Client Success teams in a remote work environment.
Key Responsibilities
- Oversee compliance governance and create methodologies for assessing risk areas in letter requirements
- Serve as the primary resource for client letter-related requests, ensuring consistency across implementations
- Develop a technical roadmap for letter solutions and maintain a centralized log of letter requests
Required Qualifications
- Bachelor's degree required; Master's degree (MBA, MHA or similar) strongly preferred
- PMP certification strongly preferred; PROSCI certification is a plus
- 5-7 years of experience in a related field
- Strong project management and business analysis skills
- Proficiency in project management solutions and tools
Complete Job Description
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