Level 2 Support Engineer
Job Summary
Seeking a full-time Level 2 Support Engineer to troubleshoot complex platform issues, provide customer solutions, and collaborate with internal teams, all while working remotely.
Key Responsibilities
- Troubleshoot platform-related issues, focusing on identifying and resolving system bottlenecks
- Provide solutions and negotiate with customers on the best approaches to overcome issues
- Utilize logging and troubleshooting tools for performance analysis and root-cause identification
Required Qualifications
- Intermediate knowledge in troubleshooting Application Servers (IIS) performance issues
- Intermediate knowledge of Databases and query optimization (SQL Server and Oracle)
- Foundational knowledge of network protocols such as TCP/IP, HTTP, HTTPS, FTP, DNS, SMTP, SSH
- Degree in Engineering or other technology-related fields, or 4 years of work experience in lieu of a degree
- Fluency in English; bilingual is a plus
Complete Job Description
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