Liability Team Lead

Job Summary

Supervising and supporting the day-to-day work of Claims Administrators and File Reviewers, the full-time Liability Team Lead will manage workloads, ensure compliance with service standards, and promote a collaborative team environment while working remotely.

Key responsibilities

• Supervise and guide the daily operations of the claims team, addressing routine questions and operational issues
• Assign and monitor workloads to ensure timely and accurate completion of tasks in line with quality guidelines
• Support the onboarding and training of new team members, while identifying opportunities for process improvements

Required qualifications

• Bachelor's degree or equivalent experience preferred
• 2-4 years of experience in claims, operations, vendor management, or quality assurance
• Strong technical claims expertise and proficiency in client-specific software applications
• Ability to coach and mentor team members for professional growth
• Proficiency in Microsoft Office and ability to learn operational systems like Xactimate and XactContents