Licensed Account Manager
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Job Summary
Managing the renewal business for employer groups, the full-time Licensed Account Manager will work remotely, collaborating with cross-functional teams to enhance onboarding and product experiences while serving as the primary contact for employer administrators and brokers.
Key responsibilities
- Manage client and internal meetings, facilitating discussions and gathering critical information
- Address member group escalations related to claims and eligibility
- Create and maintain project plans and status reports, documenting decisions, risks, and issues
Required qualifications
- 3-5 years of experience in healthcare, insurance, or related industries
- Active producer license
- Experience with ZenDesk and Jira is a plus
- Demonstrated superior customer service skills
- Ability to operate autonomously in fast-changing environments
Complete Job Description
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