Licensed Clinical Team Leader

Job Summary

To support a growing mental health program, the full-time Licensed Clinical Team Leader will provide guidance and consultation to Care Advocates, manage day-to-day operations of the EAP Call Center, and deliver telephonic assessment and case management services remotely.

Key responsibilities

• Provide support to Clinical Management in daily operations, including queue management and staff scheduling
• Guide and coach Care Advocates while collaborating with Clinical Management and Client Services on complex service inquiries
• Assist with quality assurance tasks, including call monitoring, documentation review, and training for new Care Advocates

Required qualifications

• Master's or Doctorate Degree in a Mental Health Discipline (e.g., Social Work, Counseling, Marriage and Family Therapy)
• Minimum five (5) years of post-graduate clinical experience
• Independent Clinical State License to Practice (e.g., LCPC, LCSW, LMFT)
• Previous supervisory or management experience, including training and performance improvement
• Fundamental understanding of the Microsoft Office Suite and contact management systems