Licensed Contact Center Supervisor

Job Summary

Leading a team of call center agents, the full-time Licensed Contact Center Supervisor will provide clinical oversight, manage daily operations, and serve as an escalation point for at-risk cases in a remote setting during overnight hours from Wednesday to Saturday.

Key responsibilities

• Provide clinical oversight and serve as the escalation point for at-risk and complex cases within the Call Center
• Lead, direct, and manage a team of practitioners to ensure effective daily operations and high-quality service delivery
• Monitor compliance with referral processes and case management documentation requirements to ensure adherence to established standards

Required qualifications

• Master's degree from an accredited graduate program in a behavioral health field such as Social Work, Psychology, Marriage and Family Therapy, or Counseling
• Current, valid, unrestricted independent counseling license issued by a State, the District of Columbia, a U.S. Commonwealth, or a U.S. Territory
• Minimum of three years of full-time, post-licensure counseling experience
• Three years of documented experience providing counseling supervision, oversight, and management
• Strong background in suicide assessment and management