Licensed Counselor - Administrative Referral

Job Summary

Managing Administrative Referral cases remotely, the Licensed Counselor - Administrative Referral will provide telephonic assessments, coaching, training, and resource coordination while partnering with Human Resources professionals to ensure appropriate support for employees.

Key responsibilities

• Manage cases from initial intake through completion, including documentation and follow-up
• Conduct telephonic triage and assessments related to behavioral health and work-life concerns
• Coordinate referrals to network providers and connect members with necessary resources

Required qualifications

• Master's degree in social work, psychology, counseling, or a related field
• At least five years of experience in Employee Assistance Program counseling or a professional Human Resources role
• Strong assessment, triage, and case management capabilities
• Knowledge of general Human Resources standards and behavioral health conditions
• Understanding of HIPAA requirements and handling of Protected Health Information (PHI)