Licensed Customer Engagement Specialist
Job Summary
To support customers in navigating their health coverage, the fully remote Licensed Customer Engagement Specialist will engage in outbound outreach, educate clients on Accident & Health insurance options, and provide exceptional service while maintaining compliance with company standards.
Key responsibilities
- Conduct high-volume outbound outreach to educate customers about insurance programs and services
- Build rapport and create positive experiences through professional communication and empathy
- Document customer interactions accurately and address inquiries while escalating complex issues as needed
Required qualifications
- Active Accident & Health Insurance License in the state of residence
- Strong customer service background with a passion for helping others
- Ability to work independently while remaining engaged with a remote team
- Comfortable working within established processes and scripts
- Strong attention to detail for accurate documentation of customer interactions
Complete Job Description
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