Licensed Customer Service Manager
Job Summary
Leading a high-performing team, the full-time Licensed Customer Service Manager will coach and develop licensed Customer Service Agents, improve service operations, and enhance customer experiences in a remote environment.
Key responsibilities
- Lead, coach, and develop a team of 12-14 licensed Customer Service Agents to achieve performance goals
- Drive customer service performance by monitoring key metrics and implementing improvement plans
- Resolve complex customer escalations while ensuring exceptional service and professionalism
Required qualifications
- Property & Casualty (P&C) insurance license
- 3+ years of customer service experience, including 2+ years in leadership roles within the insurance industry
- Call center leadership experience
- Proven experience in coaching customer-facing employees to achieve performance goals
- Bilingual in English and Spanish
Complete Job Description
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