Licensed EAP Care Manager

Job Summary

Providing telephonic and live chat support, the full-time Licensed EAP Care Manager will conduct clinical assessments, crisis interventions, and referral coordination while ensuring a high-quality member experience in a remote setting.

Key responsibilities:

• Manage inbound EAP phone/chat queues, delivering needs assessments and solution-focused interventions
• Conduct risk assessments and provide crisis intervention, including safety planning and resource connection
• Document interactions accurately in the electronic case management system and participate in team meetings and supervision

Required qualifications:

• Master's degree in Social Work, Counseling, Psychology, or a related field
• Two years of clinical experience, preferably in EAP or crisis intervention settings
• Active professional licensure in good standing (e.g., LCSW, LPC, LMFT)
• Ability to work efficiently in a fast-paced, queue-based environment
• Strong cultural competence and organizational skills for timely clinical documentation