Licensed EAP Care Manager
Job Summary
Providing telephonic and live chat support, the full-time Licensed EAP Care Manager will deliver clinical assessments, crisis intervention, and solution-focused support to members accessing the Employee Assistance Program (EAP) while working remotely from Monday to Friday, 11:30 am to 8:00 pm EST.
Key responsibilities:
- Conduct telephonic and live chat needs assessments and screenings while managing an inbound EAP phone/chat queue
- Deliver brief, solution-focused interventions and psychoeducation for various mental health concerns
- Provide crisis intervention and stabilization, including safety planning and connecting members to urgent resources
Required qualifications:
- Master's degree in Social Work, Counseling, Psychology, or a related field
- Two years of clinical experience, preferably in EAP or crisis intervention settings
- Active professional licensure in good standing (e.g., LCSW, LPC, LMFT)
- Ability to work efficiently in a fast-paced, queue-based environment using digital platforms
- Strong cultural competence and ability to work effectively with diverse populations
Complete Job Description
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