Licensed EAP Care Manager

Job Summary

Providing telephonic and live chat support, the full-time Licensed EAP Care Manager will deliver clinical assessments, crisis intervention, and solution-focused support to members accessing the Employee Assistance Program while working remotely.

Key responsibilities

• Conduct needs assessments and screenings while managing an inbound EAP phone/chat queue
• Provide crisis intervention and stabilization, including safety planning and connection to urgent resources
• Document all interactions accurately and participate in team meetings and case consultations

Required qualifications

• Master's degree in Social Work, Counseling, Psychology, or a related field
• Two years of clinical experience in EAP, crisis intervention, or behavioral health assessment
• Active professional licensure in good standing (e.g., LCSW, LPC, LMFT)
• Ability to work efficiently in a fast-paced, queue-based environment
• Strong cultural competence to work effectively with diverse populations