Licensed Hotline Counselor

Job Summary

Working remotely on a full-time basis, the Licensed Hotline Counselor will provide psychosocial support and resources to help-seekers of the National Maternal Mental Health Hotline, managing incoming inquiries via phone, text, and chat while maintaining accurate documentation and adhering to established policies.

Key responsibilities

• Answer incoming telephonic, text, and chat inquiries, conducting assessments and providing immediate psychosocial support and evidence-based information
• Educate help-seekers about perinatal mental health resources and refer them to appropriate services within approved directories
• Maintain detailed and timely documentation of cases in the Salesforce system, ensuring adherence to established policies and procedures

Required qualifications

• A bachelor's degree in a related field (psychology, social work, counseling, etc.) is preferred
• Must be a Licensed Mental Health Clinician, Licensed Healthcare Professional with maternal and child health experience, or a National or State-Certified Doula, Lactation Consultant, Childbirth Educator, or Peer Specialist
• Two years of work experience in the maternal and child health population
• Professional liability insurance coverage of at least $1,000,000 per occurrence, $3,000,000 aggregate
• Demonstrated proficiency in using software applications such as Microsoft Office, Google Workspace, and Zoom