Licensed Hotline Counselor

Job Summary

Working remotely on a full-time basis, the Licensed Hotline Counselor will provide psychosocial support and resources to help-seekers through the National Maternal Mental Health Hotline, managing incoming inquiries via phone, text, and chat while maintaining accurate documentation.

Key responsibilities

• Answer incoming inquiries and conduct assessments to provide immediate support and information
• Educate help-seekers on perinatal mental health resources and refer them to appropriate services
• Maintain detailed and timely documentation of cases in the Salesforce system

Required qualifications

• Licensed Mental Health Clinician or Licensed Healthcare Professional with maternal and child health experience
• Two years of work experience in the maternal and child health population
• Professional liability insurance coverage of at least $1,000,000 per occurrence
• Proficiency in software applications such as Microsoft Office and Google Workspace
• Ability to manage conflict and multitask in a high-acuity mental health environment