Licensed Insurance Representative (TX)

Job Summary

As a fully remote opportunity, the Licensed Insurance Representative (TX) will manage policyholder service inquiries, document customer interactions, and collaborate with teammates while embodying the company's commitment to exemplary service in a full-time capacity.

Key responsibilities

• Address policyholder service inquiries via phone and email, including certification, billing, and policy modifications
• Document all customer interactions accurately in the company systems
• Meet case volume targets set by Service Leadership while maintaining professionalism in communications

Required qualifications

• 2 years' experience in a call center or fast-paced customer service environment
• Active Property and Casualty license
• Strong computer skills, including proficiency with Microsoft Outlook and CRM platforms
• Ability to take phone calls and answer emails for up to 8 hours a day
• Comfortable with new technology and willingness to learn new systems quickly