Licensed Phone Counselor Assessor

Job Summary

To support a vital mission in behavioral health, the full-time Licensed Phone Counselor Assessor will manage inquiry calls, perform tele-evaluations, and triage individuals based on safety and risk in a remote setting.

Key responsibilities

• Facilitates initial responses to service requests, evaluations, and referrals to appropriate care levels
• Conducts comprehensive screenings, documents patient information, and coordinates care with clinical staff
• Maintains accurate pre-admission and admission paperwork, ensuring compliance with regulatory standards

Required qualifications

• Master's degree in social work, counseling, or a related field, or a Nursing degree from an accredited school
• Associate-level Counseling or Social Work license or Registered Nurse license, as required by state regulations
• One year of assessment experience in an inpatient behavioral health care setting preferred
• CPR and de-escalation certifications required within 30 days of employment
• Two years of experience working with patient populations served at the facility preferred