Licensed Senior Customer Experience Representative

Job Summary

As a full-time Senior Customer Experience Representative, the licensed professional will assist customers in navigating their insurance needs, providing clear guidance and resolving inquiries efficiently while working remotely across the United States.

Key responsibilities

• Receive inbound calls and build strong rapport with customers to foster trust
• Manage financial transactions and coverage changes accurately and in compliance with regulations
• Educate customers on coverage options and policy features to align with their needs and goals

Required qualifications

• 1-2 years of customer service experience, preferably in the insurance industry
• Active Personal Lines License or ability to obtain within 30 days of employment
• Proven ability to thrive in a fast-paced, high-volume call environment
• Self-directed and accountable, with minimal supervision required
• Proficiency in Microsoft Office and Google Workspace applications