Life and Health Licensed Member Advocate
Job Summary
Supporting client needs as a full-time Life and Health Licensed Member Advocate, the candidate will manage incoming inquiries, conduct research to resolve issues, and collaborate with team members to enhance member service in a remote work environment.
Key responsibilities
- Answer incoming calls and perform outreach to build rapport with clients and members regarding their questions and issues
- Conduct research to identify issues and solutions, communicating with providers and insurance carriers as necessary
- Log member interactions and collaborate with the service team to ensure effective communication and resolution of issues
Required qualifications
- High school diploma or equivalent
- 3 to 5 years of experience in a service or call center environment
- Working knowledge of employee benefits and the insurance industry
- Ability to read and interpret insurance contracts and plan documents
- Current life and health license preferred
Complete Job Description
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