Life & Health Licensed Customer Experience Manager
Job Summary
To drive customer satisfaction and retention, the full-time remote Life & Health Licensed Customer Experience Manager will manage service relationships for an assigned book of business, ensuring high-quality service experiences and collaborating with cross-functional teams on strategic initiatives.
Key responsibilities:
- Lead and manage the service relationship and strategy for assigned customers, ensuring customer satisfaction
- Support execution of the annual customer account plan and lead customer open enrollment presentations
- Collaborate with the consulting delivery team to develop key consulting deliverables and maintain strong relationships with customers and partners
Required qualifications:
- 3 years of benefit account management experience supporting a consulting team with a complex book of business
- Knowledge in benefits and renewal workflow management
- Life & Health Producer's License
- Working knowledge of MS Excel, Word, and PowerPoint
Complete Job Description
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