Life & Health Team Lead
Job Summary
Supporting the daily operations of the Affinity Customer Service team, the full-time remote Life & Health Team Lead will provide coaching, technical guidance, and workflow oversight while serving as a first-level escalation point for Customer Service Representatives.
Key responsibilities:
- Serve as the initial escalation resource for CSRs regarding procedures, systems, and member inquiries
- Support onboarding and ongoing training for new hires through various coaching methods
- Assist with monitoring queue activity, service levels, and workflow distribution
Required qualifications:
- High school diploma required; associate or bachelor's degree preferred
- Minimum of 3 years of customer service experience, preferably in the insurance industry
- Previous senior CSR, mentor, or informal leadership experience
- Technical experience with the Five9 telephony platform
- Life & Health insurance licenses may be required for this role
Complete Job Description
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