Life Insurance Customer Service Specialist

Job Summary

Providing exceptional customer support, the remote Life Insurance Customer Service Specialist will manage inbound calls, assist policyowners and agents with inquiries about policy features and benefits, and maintain a comprehensive knowledge of company products while ensuring compliance with service standards.

Key responsibilities

• Respond to inbound calls and provide assistance regarding policy values, coverage options, and various account changes
• Maintain up-to-date knowledge of company products and procedures, completing required training as necessary
• Collaborate with various departments to ensure accurate and timely handling of customer requests and inquiries

Required qualifications

• Bachelor's Degree preferred
• Previous customer service or call center experience preferred
• Ability to navigate multiple information systems efficiently
• Strong organizational and problem-solving skills
• Commitment to embracing corporate shared values of accountability, connection, openness, respect, and integrity