Lifecycle Operations Associate

Job Summary

Organized and detail-oriented, the full-time Lifecycle Operations Associate will drive patient engagement and retention by building, QAing, and launching digital engagement programs remotely, utilizing tools like Braze and SQL to analyze data and improve patient experiences.

Key responsibilities

• Build, QA, and execute patient engagement programs across various digital channels, including email, push, SMS, and in-app messaging
• Track retention and engagement trends using SQL and analyze data to measure program impact and identify areas for improvement
• Design and analyze experiments related to appointment attendance, retention, and patient experience, applying behavioral science principles to enhance messaging and journey design

Required qualifications

• 2+ years of experience in CRM, engagement operations, analytics, digital health, or a related field
• Proficiency in SQL; experience with BI tools like Mode preferred
• Hands-on experience with a CRM or messaging platform, preferably Braze, and familiarity with multi-channel programs
• Genuine interest in behavioral science or behavioral design, supported by coursework or projects
• Strong ownership, meticulous attention to detail, and proactive use of AI tools in work processes