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Lifecycle Operations Associate

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Location: Remote
Compensation: To Be Discussed
Reviewed: Thu, Oct 29, 2026
This job expires in: 30 days

Job Summary

Seeking an organized and detail-oriented Lifecycle Operations Associate, the full-time role focuses on managing digital patient engagement programs to enhance in-treatment retention and execution, utilizing tools like Braze and SQL for data analysis, all while working remotely.

Key responsibilities
  • Build, QA, and execute patient engagement programs across multiple channels including email, push, SMS, and in-app messaging
  • Track retention and engagement trends using SQL and analyze data to measure program impact and generate new ideas
  • Design and analyze experiments tied to outcomes such as appointment attendance and patient experience
Required qualifications
  • 2+ years in CRM, engagement operations, analytics, digital health, or a related field
  • Working SQL skills required; experience with BI tools like Mode preferred
  • Hands-on experience with a CRM or messaging platform, preferably Braze
  • Experience running multi-channel programs including push, SMS, and in-app messaging
  • Genuine interest in behavioral science or behavioral design

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