Loan Assistant Manager
Job Summary
Managing the operations and staff of the call center, the full-time Service Center Loan Assistant Manager will coach agents, ensure quality service to members, and oversee compliance with policies while working remotely within the MACU footprint.
Key responsibilities
- Coaches and trains call center agents on sales and servicing techniques
- Monitors agent calls and reviews key metrics to ensure quality standards are met
- Assists in resolving escalated issues and performs audits to meet compliance requirements
Required qualifications
- Three years of related experience in a call center supervisory role
- Two-year college degree or completion of a specialized course of study
- Advanced skills in Microsoft Office and familiarity with Symitar
- Ability to coach and lead teams to deliver quality service
- Knowledge of credit union policies and procedures in loan origination and new accounts
Complete Job Description
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