Loan Counselor
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Job Summary
Representing a dynamic organization, the full-time remote Loan Counselor will engage with customers to provide exceptional service, focusing on assisting those who are past due on home loan payments by assessing their financial situations and establishing viable solutions.
Key responsibilities:
- Conduct outbound calls to customers behind on payments, demonstrating professionalism and empathy
- Assess financial situations and collaborate with customers to establish feasible payment plans or alternative arrangements
- Document all customer interactions accurately, ensuring compliance with legal and company requirements
Required qualifications:
- 2+ years of experience in title processing or a similar role
- Proven track record of achieving outstanding customer satisfaction
- Comfortable working in a fast-paced startup environment
- Willingness to maintain a high level of integrity
- Experience with Microsoft systems and proprietary software
Complete Job Description
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