Loan Servicing Specialist

Job Summary

Providing support for consumer loan inquiries, the part-time remote Loan Servicing Specialist will manage inbound calls, assist with loan modifications, and ensure timely resolution of member requests related to various loan products.

Key responsibilities

• Answer inbound calls and provide quality service to resolve loan-related issues for members and third parties
• Perform loan adjustments, including corrections and payoff requests, accurately in internal systems
• Educate callers on loan processes and regulations while maintaining compliance with federal and credit union guidelines

Required qualifications

• Minimum of one year of customer service or contact center experience
• High school diploma or equivalent required
• Preferred experience in banking or financial services
• Intermediate skills in Microsoft Office (Outlook, Word, Excel)
• Ability to type a minimum of 35 words per minute preferred