Loan Support Analyst
Job Summary
To support the Loans team, the full-time remote Bank Support Analyst will manage customer inquiries, resolve issues promptly, and maintain relationships with clients while ensuring high-quality service.
Key responsibilities
- Build and maintain relationships with customers by responding to support questions via phone and web-based support portal
- Resolve issues in a timely manner, escalating complex inquiries as needed while researching to find satisfactory resolutions
- Demonstrate knowledge of Loan application functionality and provide relevant information to internal departments regarding customer concerns
Required qualifications
- Education or job knowledge equivalent to a 2-year college or trade school
- A minimum of one year of relevant work experience in Loans, preferably in loan processing
- Experience with CSI Core NuPoint and Loans (LNS) is highly regarded
- Customer service experience is required, with banking experience preferred
- Proficiency in MS Office, particularly Excel, and an analytical mindset for problem-solving
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,206 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
