Local Service Leader
Job Summary
Leading a team of Local Service Specialists, the full-time Local Service Leader for the Middle East and Africa will focus on resolving booking issues for B2A partners, ensuring high-quality service and operational efficiency in a remote work environment.
Key responsibilities
- Manage and coach Local Service Specialists and Service Managers, ensuring workload balance and SLA compliance
- Oversee operational performance, including monitoring consultation quality and managing escalation flows
- Own regional KPIs and produce actionable reports to improve service performance and client relations
Required qualifications
- Experience in the travel industry or B2B service operations
- Strong leadership skills with a proactive approach to mentoring teams
- Proficiency in process design, optimization, and service standardization
- Experience in budgeting, hiring, and resource planning
- Knowledge of Arabic is a plus
Complete Job Description
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