Local Support Specialist
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Job Summary
Fluent in both Spanish and English, the remote Local Support Specialist will assist B2B partners by managing calls, providing updates on cases, handling ticket escalations, and coordinating booking modifications while ensuring excellent customer satisfaction.
Key responsibilities
- Assist B2B partners by providing initial advice and regular updates on ongoing cases
- Manage incoming tickets and follow up on escalations to ensure timely resolution
- Collaborate with other departments to maintain smooth workflows and high service quality
Required qualifications
- Fluent in Spanish and English, with strong written and verbal communication skills
- Experience in the travel industry, such as with concierge agencies or tour operators
- Proactive mindset with the ability to anticipate partner needs
- Ability to handle multiple tasks and stressful situations professionally
- Quick learner with a results-oriented approach to new tools and processes
Complete Job Description
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