Logistics Escalations Specialist
Job Summary
Acting as the primary contact for escalated service issues, the full-time Logistics Escalations Specialist will resolve complex service disruptions by coordinating with internal teams and maintaining detailed documentation, all while working remotely with flexible shifts available.
Key responsibilities:
- Serve as the main point of contact for escalated service issues across various communication channels
- Analyze and resolve service disruptions by collaborating with dispatch and cross-functional teams
- Manage a high volume of escalations, prioritizing based on urgency and business impact
Required qualifications:
- High School Diploma or G.E.D
- 3 years of relevant work experience in a team setting
- 3 years of experience multitasking in a fast-paced environment
- Experience working cross-functionally to resolve service issues
Complete Job Description
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