Logistics Lead
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Job Summary
Owning the logistics process for order fulfillment, the full-time Logistics Lead will manage the 3PL relationship with Radial, oversee order management from creation to delivery, and collaborate cross-functionally to ensure timely and accurate shipping in a remote environment.
Key Responsibilities
- Manage the day-to-day operations and performance of the 3PL partner, Radial, ensuring accountability to service level agreements
- Oversee DTC and B2B order management, resolving issues related to stuck or misrouted orders
- Collaborate with Customer Service and Quality teams to address delivery defects and maintain data integrity across systems
Required Qualifications
- 4+ years of experience in logistics, fulfillment, or customer operations with hands-on 3PL management
- Experience in DTC e-commerce fulfillment at volume
- Familiarity with retail and wholesale fulfillment processes, including EDI and routing guides
- Proficiency in ERP, WMS, and order management systems, with strong skills in Excel or Google Sheets
- Interest in utilizing AI tools for automating routine order tasks
Complete Job Description
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