Loss Mitigation Specialist

Job Summary

Acting as a single point of contact for Loss Mitigation activities, the full-time Loss Mitigation Specialist will work remotely to assist borrowers experiencing financial hardships by coordinating document collection, communicating evaluation outcomes, and educating them on available options for homeownership retention.

Key responsibilities

• Serve as a subject-matter expert for assigned loan products, ensuring compliance with regulatory guidelines and documenting communications
• Communicate Loss Mitigation evaluation outcomes to borrowers, including approvals, denials, and available workout options
• Manage an assigned work queue to ensure timely and accurate communications with borrowers regarding their Loss Mitigation applications

Required qualifications

• High school diploma or equivalent required; college courses or a bachelor's degree in finance, business, or a related field preferred
• 2+ years of experience in a mortgage loss mitigation role with strong knowledge of mortgage loan documents and regulatory requirements
• Familiarity with CFPB, FCRA, TCPA, and FDCPA Standard Operating Procedures
• Ability to maintain professionalism while interacting with consumers under financial stress
• Proficiency in Microsoft Word, Excel, Outlook, and basic internet searches; 10-key by touch preferred