Maine Licensed Customer Service Rep
Job Summary
To support a growing healthcare team, the full-time Maine Licensed Customer Service Representative will provide excellent customer service, advocate for patients, and resolve billing issues while working remotely with occasional onsite training in Brewer, Maine.
Key responsibilities:
- Provide first call resolution for customer inquiries and advocate for patients regarding complaints or billing issues
- Research and accurately resolve outstanding patient balances in compliance with departmental policies
- Actively participate in team meetings to share knowledge and recommend process improvements
Required qualifications:
- High School Diploma / GED
- 1+ years of customer service experience in healthcare or related fields
- 1+ years of data entry experience
- Basic proficiency with Microsoft Office applications
- Ability to complete onsite training for the first 6 - 8 weeks before transitioning to remote work
Complete Job Description
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