Maintenance Coordinator

Job Summary

Owning the end-to-end lifecycle of maintenance requests, the full-time Maintenance Coordinator will manage work orders, schedule service appointments, and ensure high-quality repairs while working remotely.

Key responsibilities

• Own assigned work orders from intake to close-out, adhering to established workflows and documentation standards
• Meet CSAT targets and SLA commitments across all tenant and owner communications
• Manage and reduce a backlog of escalated maintenance issues through daily prioritization

Required qualifications

• Prior experience as a virtual assistant or remote worker
• Experience delivering excellent customer service in challenging or ambiguous situations
• Strong written and verbal English communication skills
• Process-oriented with strong attention to detail and documentation
• Decisive and proactive, comfortable making sound decisions and moving work forward