Major Incident Commander

Job Summary

As a full-time Major Incident Commander working remotely, the successful candidate will lead high-impact incident management, coordinate technical teams, and drive continuous improvement efforts while responding to critical alerts during variable shifts.

Key responsibilities

• Leads coordination of complex major incident communication channels and provides guidance during critical events
• Reviews incident records for quality and identifies opportunities for process improvement
• Exercises incident command authority during major incidents, managing escalation paths and stabilizing incidents

Required qualifications

• Associate's degree and 2+ years of relevant experience in IT operations, service desk, or incident management
• Proven experience in leading high-severity, enterprise-impacting incidents
• Advanced facilitation and communication skills, including executive-level communications
• Strong analytical skills with the ability to identify systemic issues and operational risk
• Willingness to work variable shifts and respond to 24x7 critical alerts