Major Incident Management Specialist
Job Summary
Working remotely on a full-time basis, the Major Incident Management Specialist will provide technical expertise in incident management for the Department of Veterans Affairs, focusing on minimizing service disruptions and improving incident resolution processes during the Thursday to Monday day shift.
Key responsibilities
- Support recovery efforts for high and critical priority incidents, ensuring continuous operations and improving incident response
- Facilitate major incident resolution activities, including bridge calls and communication with stakeholders
- Track and analyze incident management metrics to drive process improvements and report on performance
Required qualifications
- Bachelor's degree in computer science, electronics engineering, or a related technical discipline (or equivalent experience)
- 5+ years of experience with ServiceNow or similar IT Service Management tools
- Expertise in troubleshooting and resolving complex technical issues
- Ability to work one of the specified shifts, including holidays
- Strong analytical skills to identify and resolve issues proactively
Complete Job Description
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