Managed Repair Examiner

Job Summary

Managing Direct Repair Network files, the fully remote Managed Repair Examiner will ensure high levels of customer service through effective communication and relationship-building with policyholders, clients, and contractors.

Key responsibilities

• Make inbound/outbound calls and respond to electronic information requests related to file management
• Take ownership of file inquiries, resolving issues related to scheduling, inspections, and contractor work
• Document file status and maintain clear communication regarding the progression of cases within the direct repair network

Required qualifications

• High school diploma or GED required, or equivalent combination of education and experience
• Prior experience in the insurance, construction, or customer service industries is highly preferred
• Ability to work overtime or flex schedules during high volume or CAT events
• Experience with Microsoft Office Suites and basic computer skills required
• Reliable high-speed home broadband internet connection is required for remote work