Managed Services Specialist

Job Summary

To support the ongoing success and growth of managed service offerings, the full-time Managed Services Specialist will coordinate service-related activities, manage customer engagements, and contribute to operational and financial objectives while working in a hybrid environment based in The Woodlands, TX.

Key Responsibilities

• Own the managed services renewal process from initial review through contract execution
• Develop and manage annual budgets for managed services programs and customer accounts
• Serve as a customer-facing resource, building relationships and ensuring a positive customer experience

Required Qualifications

• Bachelor's degree in Business, Information Technology, Engineering, or a related field, or equivalent professional experience
• 3+ years of experience in a customer-facing, technical, operational, sales support, account management, or managed services role
• Ability to interpret technical concepts and communicate them effectively to both technical and non-technical audiences
• Experience working with business systems, CRM platforms, quoting tools, or similar applications
• Strong organizational, analytical, and problem-solving skills