Manager, Brand Onboarding
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Job Summary
Managing a mixed onboarding queue for Shopify and non-Shopify brands, the remote Manager, Brand Onboarding will oversee the onboarding process from post-sale to go-live, ensuring timely launches while driving initiatives to reduce friction and improve workflows.
Key responsibilities
- Manage the onboarding queue, facilitating quick and clear brand launches with proactive updates
- Guide brands through technical setups and resolve blockers to prevent delays in the onboarding process
- Own onboarding initiatives, utilizing data to enhance efficiency and reduce escalations
Required qualifications
- Bachelor's degree or equivalent experience
- 3 to 5 years of experience in client onboarding, implementation, or client success
- Hands-on experience with Shopify and familiarity with e-commerce or affiliate marketing
- Proven ability to manage multiple accounts while balancing urgency and quality
- Experience with escalated or high-touch accounts, preferably Enterprise or Premium brands
Complete Job Description
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