Manager, Client Experience
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Job Summary
Leading a team of Client Experience professionals, the full-time Manager, Client Experience will be responsible for client retention, satisfaction, and growth while managing program implementations and collaborating with Sales to identify expansion opportunities, based in Pittsburgh, PA with remote options available.
Key responsibilities
- Lead, coach, and develop the Client Experience team, setting goals and conducting performance reviews
- Ensure high-quality service across client implementations and ongoing support, aiming for a client retention target of 95% or higher
- Identify upsell opportunities and partner with Sales to drive expansion revenue while reporting on team performance metrics
Required qualifications
- Bachelor's degree
- 5+ years of experience in healthcare, healthcare technology, or healthcare services
- 3+ years in a client-facing role such as account management or customer success
- 2+ years of experience leading or supervising a team
- Proven track record of client retention and revenue growth within an existing customer base
Complete Job Description
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