Manager, Forward Deployed Services
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Job Summary
Leading a team of Forward Deployed Product Managers, the full-time remote Manager, Forward Deployed Services will be responsible for managing complex client relationships through the post-sales lifecycle, including discovery, product design, implementation, and go-live support.
Key responsibilities
- Oversee a portfolio of upper mid-market and enterprise clients, ensuring team output and client outcomes
- Conduct cross-functional deep dives to analyze and map business processes and workflows
- Drive new product capabilities and improvements while coaching team members on client management and delivery quality
Required qualifications
- 8+ years of experience in engineering, consulting, finance, operations, product operations, or technical program management, including people management experience
- Proven leadership in ERP implementation or complex B2B software delivery
- Strong systems thinking ability to navigate interconnected processes and technologies
- Experience thriving in high-pressure environments, such as startups or consulting
- Technical aptitude to understand engineering and logic problems intuitively
Complete Job Description
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