Manager, Member Services
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Job Summary
Leading a team of Supervisors and Member Service Guides, the full-time Manager, Member Services will oversee team performance, drive continuous improvement, and enhance the member experience in a remote setting.
Key responsibilities
- Build, coach, and develop a high-performing team, ensuring engagement and growth
- Leverage data and insights to identify opportunities for operational improvements
- Lead key projects and initiatives, partnering cross-functionally to enhance the member journey
Required qualifications
- 3+ years of experience leading front-line teams in a customer-focused or healthcare environment
- Proven success in coaching and developing both leaders and individual contributors
- Strong project management skills with experience in driving initiatives from concept to execution
- Ability to operate effectively in fast-changing environments and lead teams through change
- Curiosity and enthusiasm for AI and emerging technologies to improve team effectiveness
Complete Job Description
The complete job description is available to members. Premium membership includes:
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Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
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