Manager, National Accounts
Job Summary
Leading a team of National Account Coordinators, the full-time Manager will oversee daily operations, improve processes, and ensure exceptional customer service in a remote work environment.
Key responsibilities
- Lead, mentor, and manage the National Account Coordinator team to enhance performance and efficiency
- Serve as the primary escalation point for complex customer issues and oversee rental order coordination
- Monitor team KPIs and prepare reports on productivity and support activities for leadership
Required qualifications
- Previous management experience is preferred
- In-depth knowledge of the equipment rental industry is highly preferred
- Proficiency in CRM software and Microsoft Office Suite
- Strong leadership and team-building skills
- Ability to analyze data and make data-driven decisions
Complete Job Description
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