Manager of Care Operations

Job Summary

Leading a dedicated team, the full-time Manager of Care Operations will oversee centralized administrative support for care teams and consumers, focusing on operational efficiency, workflow design, and performance management in a remote environment.

Key responsibilities

• Lead and develop the Care Operations team, driving performance and accountability to meet departmental priorities
• Provide oversight for the escalation and resolution of complex operational issues, ensuring timely coordination across functions
• Define and manage operational support strategies for caregiver credentialing and pay processes, optimizing workflows for improved service outcomes

Required qualifications

• Bachelor's degree in Business, Healthcare Administration, or a related field; equivalent experience will be considered
• 6+ years of operations leadership experience, including 2+ years of direct people management, preferably in healthcare or home care
• Demonstrated success in leading high-volume, service-oriented teams with responsibility for service delivery and operational performance
• Strong understanding of healthcare or regulated service environments
• Proven ability to translate strategic priorities into operational plans using data and performance metrics