Manager of Customer Implementations

Job Summary

Leading a U.S.-based team of onboarding and implementation professionals, the full-time Manager of Customer Implementations will oversee successful SaaS deployments, drive team performance, and ensure a high-quality customer experience while working remotely within the Eastern time zone.

Key responsibilities

• Lead, coach, and develop a team responsible for enterprise SaaS deployments
• Monitor performance, provide feedback, and ensure team members meet customer and delivery standards
• Oversee active implementations, managing project plans, risks, and customer communication

Required qualifications

• 6+ years of experience in SaaS onboarding, implementation, or professional services
• 2+ years of experience managing and developing a delivery team
• Strong project management skills, including managing scope and multiple concurrent priorities
• Experience working directly with enterprise customers and stakeholders at various levels
• Ability to lead teams through changing priorities and evolving customer needs